Austin Acevedo

Apps & Marketplace, Dev Tools, AI Team

• Defined experience for Zoom in ChatGPT, bringing meeting intelligence into the AI thread. Aligned 5 teams across 3 surfaces. Earned 18K users pre-marketing, 400K paid users post-official release.
• Led UX for App Marketplace and low-code developer platform, enabling builders to create apps and workflows for cross-product experiences (AI Companion, Team Chat, Workflows, and Meetings).
• Designed App Shortcuts, allowing users to initiate actions (e.g. “Create a Google Doc from this message”) across all Zoom products, and Zoommate integrations.
• Designed the API connector builder, unlocking integrations (e.g. Gmail, JIRA), adopted by 700+ new SMB accounts and contributed to a 6% increase in Monthly Active Accounts (MAA).
• Owned monetization UX for Zoom App Marketplace, including embedded Stripe onboarding and DSA compliance, enabling 15% revenue commissions per app and unlocking EU monetization opportunities.
• Led cross-product initiatives to unify app discovery UX, aligning multiple product teams (Chat, Meetings, Workflows), creating a centralized pattern for app launching and integration.
• Animated icons & interactions for design systems team.
• Presented on motion design and how to lead large-scale projects.

End-to-end Design Lead for Directly’s enterprise virtual agent platform

• Designed a virtual agent platform that trained NLU models 10x faster than any competitor, creating 17 - 34% customer service client cost savings.
• Led qualitative/quantitative research to align business goals with user incentives, develop personas, and increase NPS score by 25%.
• Initiated ENG-Design collaboration, reducing cycles by 35% and re-work by 55%.

Additional projects: Led growth-focused redesigns at Simple Habit (improving NPS by 15%); designed and shipped end-to-end experience for Wayfarer, an audio tour app.